AI-powered issue tracking and resolution across Greater Bengaluru's 5 city corporations
Analysis of BBMP data from 2020-2025
Street lights account for the largest share of complaints (293,580 grievances)
Resolution rate improved from 87.6% (2020) to 96.9% (2023)
2024 saw massive increase to 207K complaints
Data Source: BBMP Grievances Data (2020-2025) via OpenCity.in
Ward Mapping: Based on official GBA delimitation (2025 reorganization to 369 wards). Data accuracy: 62.3% (477,997 of 766,648 grievances). Historical data (2020-2024) uses pre-2025 ward system (198 wards).
Based on 477,997 mapped grievances (62.3% of total data)
| Rank | Corporation | Total Grievances | Closed | Open | Resolution Rate | Top Issue |
|---|
Advanced ML algorithms automatically assign issues to the right engineers based on geography and responsibility areas
Commissioner dashboards provide instant visibility into issue status, trends, and performance metrics
Citizens can report issues via WhatsApp, Telegram, Email, or Web - all integrated into one system
Visual geographic tracking of all issues with heat maps showing problem areas across the city
Smart escalation system ensures critical issues get immediate attention from the right agencies
Track KPIs including resolution time, SLA compliance, and citizen satisfaction scores